Refund Policy

Return Policy of https://unkimono.com/ In France.

At https://unkimono.com/, we are committed to providing a satisfying shopping experience to our customers in France. We understand that sometimes a product may not meet your expectations or have a defect. That is why we have implemented a 14-day return policy.

Here are the details of our return policy:

1. Return period: You have a period of 14 days from receipt of your order to inform us of your intention to return a product. After this period, we will not be able to accept returns.

2. Eligible Products: All products related to the unKimono® site and related accessories, may be returned, with the exception of personalized products or products indicated as non-returnable for hygiene or safety reasons.

3. Circumstances for refund: Return period: You have a period of 14 days from receipt of your order to inform us of your intention to return a product. After this period, we will not be able to accept returns.

Change of mind: If you change your mind after receiving the product, you can return it within 14 days. Products must be unused, undamaged and in their original packaging.

Faulty/Broken Products: If a product is faulty or broken within 14 days of receipt, please contact us to arrange a replacement or refund.

Damaged Products on Arrival : If a product arrives damaged, please contact us within 14 days for a replacement or refund.

Incorrect Product: If you receive an incorrect product, please contact us within 14 days for a replacement or refund.

Product not received: If your product has not arrived within 14 days of the expected delivery date, please contact us.

Cancellation after order: If you wish to cancel your order after placing it, please contact us as soon as possible. We will do our best to stop the shipment, but if the product has already been shipped, you will need to return it for a refund. Return shipping costs are the responsibility of the customer, unless the product is defective, damaged upon arrival, incorrect product, or we made an error during shipping. We recommend using a trackable shipping service to ensure a safe return.

4. Return Process: To initiate the return, please contact us by email at the following email address contact@unkimono.com by providing the following information: order number, product name, reason for return and your contact details. We will provide you with specific return instructions and the return address.

5. Return shipping costs: Return shipping costs are the responsibility of the customer, except in the case of defective product or error on our part during shipping. We recommend using a tracking shipping service to ensure the safety of the return.

6. Refund: Once we have received the returned product and verified its condition, we will refund the full purchase amount, including the initial delivery costs, within a reasonable time. The refund will be made using the payment method used for the initial purchase.

7. Exceptions: In some exceptional cases, such as products damaged in transit or shipping errors, we may offer a product replacement instead of a refund. We will evaluate each situation on a case-by-case basis to reach a satisfactory solution.

8. Please note that this 14-day return policy is subject to our specific French terms and conditions of sale. We encourage you to consult them on our website for full details.

Refund processing:

If everything is in order, we will proceed with the refund immediately. The refund time then depends on the payment method used for the initial purchase. For a credit or debit card, it can take between 5 to 10 business days for the amount to appear on your account.

What is the refund method? How does the customer receive his refund?

We will issue the refund using the same payment method you used for your initial purchase. This means that if you paid by credit card, the refund will be credited to that same card. If you used an online payment service, the refund will be issued to that same service.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be resold as new, accompanied by the purchase invoice.

If a customer wishes to return a product, they must contact us by email at contact@unkimono.com within 14 days of receipt of the order.

The customer will have to provide the following information:

• First and last name
• Address
• Phone number
• E-mail address
• Order number
• Name of the product to be returned
• Reason for return